RETURN POLICY

Last updated August 10, 2020

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at sales@flamingcosmetics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Flaming Cosmetics Ltd.

Attn: Returns

RMA #

114 Lazar Mihaylov  

Bulgaria, EU  

Sofia, 1228  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ninety (90) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  •        Sale items are FINAL SALE and cannot be returned.        
  •        Refunds/ exchanges are only applicable for unused/ unopened items, returned in their original packaging, along with a proof of purchase. The customer will be informed via e-mail whether the request for refund/exchange will be approved. If any of the stated requirements of return are not fulfilled a refund nor exchange would be accepted.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+359892260200 

sales@flamingcosmetics.com 

Copyright © 2020 Flaming Cosmetics Ltd. All rights reserved.