Last updated August 10, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.



All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.



To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:


Flaming Cosmetics Ltd.

Attn: Returns


114 Lazar Mihaylov  

Bulgaria, EU  

Sofia, 1228  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ninety (90) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.



For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  •        Sale items are FINAL SALE and cannot be returned.        
  •        Refunds/ exchanges are only applicable for unused/ unopened items, returned in their original packaging, along with a proof of purchase. The customer will be informed via e-mail whether the request for refund/exchange will be approved. If any of the stated requirements of return are not fulfilled a refund nor exchange would be accepted.    


If you have any questions concerning our return policy, please contact us at:


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